Refund policy

Return & Exchange Policy

General Guidelines:

• Eligibility Window: Items can be returned within 30 days of delivery. Please note that underwear or final sale products are not eligible for return.
• Item Condition: To be eligible for a return, items must be unworn, unwashed, undamaged, and with all original tags still attached.

For US Customers Only:

• Return Process: We offer a simplified return process for customers within the US.
• Handling/Restocking Fee: A handling fee is required for each return, whether for a refund or an exchange. This fee may be waived for returns involving damaged or incorrect items.
• Refund Method: Refunds will be issued to your original form of payment.

Damaged or Incorrect Items:

• Reporting Process: If you receive a damaged or incorrect item, please contact our customer service team as soon as possible with photographic evidence of the issue.

Refund Time-Frame:

• Processing Time: Refunds are typically processed within 5 business days. For lost packages, processing may take up to 15 business days.

Contact Information:

• Customer Service: For any inquiries regarding our Return & Exchange policy, please contact us at:
  • Email: support@fortero.com
  • SMS: (available during customer service hours)
  • Telephone: (888) 391-5982 (Mon.-Fri. - 10am to 7pm PST, excluding holidays)
  • Location: 10880 Wilshire Blvd., Suite 1101, Los Angeles California 90024, United States of America